Delivery and Return
We will process your order as soon as possible. All orders are usually shipped from our warehouse within 1-3 business days, except during the Christmas holidays, when the company is closed. An order placed on a Danish public holiday outside Christmas is processed the next working day after the public holiday. All orders are subject to availability. Once your order is placed, we will send you an order confirmation.
All orders within Denmark are sent with GLS. All other orders are shipped by UPS. Orders can be tracked on resp.www.gls.dk orwww.ups.com. Once the package has been sent, you will receive an email with a tracking number.
Orders are delivered to you Monday to Friday. All deliveries must be signed for receipt unless the courier offers another option. Due to courier restrictions and the risk of credit card fraud, we do not allow delivery to mailboxes. If your order consists of several items, we reserve the right to share the delivery. This can happen if certain items are delayed at the time of ordering. In case of shared delivery, you will receive tracking for each package. You will not be charged for additional shipping costs in this case.
Shipping costs depend on where the package is to be sent. The following prices apply, unless otherwise stated on the front page of the website, for example for campaigns with free shipping:
Denmark: Free shipping on orders over DKK 399. Shipping costs for orders under DKK 399 will be DKK 49, -
Rest of the EU: Free shipping on orders over DKK 499. Shipping costs for orders under DKK 499 will be DKK 75.
Rest of Europe: Norway, Switzerland, Lichtenstein, Monaco, Iceland, Croatia, Montenegro: Free shipping on orders over DKK 749. Shipping costs for orders under DKK 749 will be DKK 149, -,-
Rest of the world: Free shipping on orders over DKK 1125. Shipping costs for orders under DKK 1125 will be DKK 300.,-
When you shop at www.bellaballou.dk, you have a 14-day right of withdrawal, where you can notify us that you regret the purchase and then return the item to us. The right of withdrawal runs from the day you received the item. If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following working day. Upon receipt, you may only handle the goods in a way that allows you to determine the nature of the goods, their properties and the way in which they work. This means that the item must be in the same condition as when you receive the item if you wish to exercise your right of withdrawal. To enforce the right of withdrawal, you must notify us by unequivocal statement within 14 days of receipt of the item. We expect you to ship the goods as soon as possible after you have given notice of cancellation. You must return the goods no later than five days after you have regretted the purchase in order to make use of your right of return.
If you want to exchange your item for another color or size, return the unwanted item and place a new order.
When returning, you should make sure that the goods are securely packed. You are responsible for the package / goods until we receive it. Therefore, save a receipt from the freight forwarder and possibly track and trace number. Lack of original packaging may be an impairment. To be sure of being able to receive all the money back, it is recommended that you return the item in original packaging and with accompanying labels. You must pay the cost of returning the item yourself when you regret it.
Please send the goods to:
Bella Ballou, Skovlytoften 1, 2840 Holte, Denmark
Note: Parcels cannot be handed in in person at the above address. We also do not accept packages sent by post. cash on delivery or similar.
Attach documentation for your purchase when returning
You must enclose a copy of the order confirmation or other form of documentation for your purchase - for example an invoice.
The refund process usually takes 14 days. Once we have completed this process, we will refund the amount via the payment method used to pay for the order. This can take up to five business days. We reserve the right to withhold the refund until we receive the goods. Please note that additional charges and / or taxes are non-refundable and shipping costs are non-refundable.
For countries within the EU, VAT will be included in the refund. ____________________________________________________________________________________
Complaint - If there is something wrong with the item
Your purchase is covered by the Purchase Act, including the defect rules. This means that you can either have a defective item repaired, exchanged, the money back or a reduction in the price depending on the specific case. According to the law, you have 24 months. right of complaint. In the event of a return of an item under complaint, www.bellaballou.dk pays for the return shipment.
It is, of course, a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product, ordinary wear and tear or other damaging behavior.
You must contact us within a reasonable timed”
You must complain within a reasonable time after you have discovered the defect in the item. We recommend that you complain as soon as possible and within 2 months after the error was discovered. You can complain by contacting us via email to firstname.lastname@example.org or by phone at 45 86185888.88.
In order for us to assess your complaint, we must ask you the following: 1. Send us a brief description of how the damage or defect is expressed. Please note that you should contact our customer service as soon as you discover the defect. 2. To document the defect, you must send 1-2 pictures together with the description. The defect must be clearly visible in the pictures. 3. Send the pictures and short description per. mail to email@example.com 4. Please state which order number the item was purchased on or enclose a copy of the order confirmation / receipt. 5. After we receive your photos, we will process your complaint as soon as possible. In the event that you have to return goods during a complaint case, please send the goods to: Bella Ballou, Skovlytoften 1, 2840 Holte, Denmarkark
Note: Parcels cannot be handed in in person at this address and we do not accept parcels sent by post. cash on delivery or similar.